Frequently Asked Questions

Put on a mask before entering public transport of a public indoor space in accordance with regional guidelines.

Make sure your mask:

• Covers both your nose and mouth
• Remains secure at both the bridge of your nose and under your chin
• Fits snug to your face, but doesn't limit your ability to breathe

A face mask is an added layer of protection that can help reduce the spread of COVID-19 in spaces where social distancing is challenging. However, you mask is not a replacement for social distancing. Rather, it's a supplement to social distancing.

When in a public setting, it's safest to practice both social distancing and wear your face mask.

When it comes to removing your mask, you want to be sure you're doing so correctly.
Make sure you have sanitized your hands with a sanitizer or wash your hands before removing you mask, Start by removing your mask using the strings or bands that secure it behind your ears. While holding only these strings or bands, fold the outside corners together and then wash or store your mask.

Try not to touch any part of your face, particularly your eyes, nose or mouth, while removing your mask, and wash your hands (or apply hand sanitizer) immediately afterwards.

Well-designed and well-fitting masks or face coverings can prevent the spread of infectious respiratory droplets.

ASTM refers to the American Society of Testing and Materials (ASTM).

Alcohol-based hand sanitizers (ABHS) containing at least 60% alcohol can be used for hand hygiene if soap and water is not available. However, if hands are visibly soiled, hand wipes should be used to remove any such soil or organic material; this should then be followed by the use of ABHS.

To date, there are no hand sanitizers in Canada approved with COVID-19 related claims. Although they do not claim to kill viruses such as coronaviruses, hand sanitizers can help reduce the risk of infection by, or spread of, mircroorganisms.

Use common cleaning and disinfection methods to kill coronaviruses. Wash your hands with soap and warm water for at least 20 seconds before and after handling food and food packaging. If you do not have running water, use one of the approved hand sanitizers.

Soap is an effective way to cleanse your hands. A soap contains surfactants that produce a lather, allowing impurities to be washed away with water. Hand soaps are formulated specifically for hand washing and require water to create a sudsy lather. After you have washed your hands, you must rinse the hand soap away. The U.S. Centers for Disease Control and Prevention (CDC) states that using warm water and hand soap is the most effective way for people to wash their hands.

Yes. Hand sanitizer is flammable and should be stored away from heat of flame. Hand sanitizer should be rubbed into the hands for at least 30 seconds until they feel completely dry before continuing activities that may involve heat, sparks, static electricity, or open flames.

For employees working in onstage clinical spaces (such as clinics, inpatient units, procedural units, or clinical hallways), a face shield is required to be worn in addition to a medical-grade mask.

You must always have your face shield with the shield down. The shield should never be pushed to the "up" position.

AThe forehead band should sit approximately 1/2 - 1 inch above the eyebrows, with the bottom of the shield sitting below chin level.

Your shield should be cleaned after the shield is removed when in direct patient care and on a regualr basis when working in a non-patient care area (i.e. office). If your shield is soiled, clean with soap and water then disinfect with our All Clean disinfectant wipes.